Terms & Conditions

1. OVERVIEW
1.1 We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2 We deal with Trade customers only. We operate exclusively as a wholesaler and we do not sell directly to the General Public. We do not deal with Consumer Sales. By placing an order with us you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Purchasers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. As a business customer, it is your responsibility to ensure that you are insured for products that you are using.
1.3 By visiting our site and/ or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.4 Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
1.5 Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.6 No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that the order has been fulfilled and has been dispatched.

2. PRODUCT, PRICE AND TITLE
2.1 Unless otherwise agreed between us in writing, the prices payable for goods that you order are set out in our website as at the date of the order (applicable if order is placed via website).
2.2 Unless otherwise stated, products sold by us require basic assembling, even though our website may display fully assembled units. Assembling details are available upon request at any time. 
2.3 Unless otherwise stated, the price set out in our website is exclusive of any costs or charges in relation to packaging, loading, unloading, assembling, carriage and insurance, all of which amounts you shall pay in addition when it is due to pay for the order. The furniture will be delivered unassembled.
2.4 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
2.5 Our delivery charges are set out in our website (applicable if order is placed via website).
2.6 If you qualify for a discount of the price of the goods you will pay the discounted price.
2.7 The goods remain the property of SalonFix until you have paid for them in full.
2.8 Subject to clause 2.7 above, you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

3. PAYMENT
3.1 We accept Credit/Debit card payment, Bank Transfer, or Cash.
3.2 Unless we agree a different way of payment, you should pay the goods prior to dispatch or delivery.
3.3 Payment of the price for the goods is due in pounds sterling or other currencies as we may decide from time to time.
3.4 No payment shall be deemed to have been received until we have received cleared funds.
3.5 You shall make all payments due under this agreement in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such.

4. DELIVERY
4.1 We try our utmost to ensure you receive an excellent delivery service. In most cases delivery is made on pallet (all pallet deliveries are KERBSIDE). We may also use other delivery services such as parcel company, same day courier services, delivery on our own vehicle, and specialist delivery, depending on the type of goods and your location. A signature will be required on delivery.
4.2 You will be informed of the delivery by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations. We will not be held responsible for goods undelivered after 21 days if you have not informed us of their non-delivery.
4.3 Most of our products are large items and delivered by pallet or van courier, a specific delivery date will usually be set with you in which case delivery will only be attempted once. If such a delivery is cancelled at less than 24 hours notice we may charge for the cancelled delivery or redelivery (even if this was originally offered free or at a discounted rate). If delivery fails because nobody is available to accept it, or you have supplied an incorrect delivery address, you will be charged for the full cost for return of goods to us and for any subsequent redelivery (even if delivery was originally offered free, or at a discounted rate). If waiting time is incurred because you are not available to receive delivery at the agreed time we reserve the right to charge you an appropriate fee equivalent to costs incurred.
4.4 At the time of delivery and in the presence of the driver, you should check that the number of packages/pallets is the same to what is announced on the delivery note. If products are missing or if the products or packaging are damaged, you must write down the reservations on the delivery note before signing it. You must take photos of damaged packages and/or products and contact us within 24 hours.

5. UNWANTED ITEMS
5.1 We want you to be happy with your purchase. However if you change mind or item no longer required, you may return it back to us. You need to inform us by emailing us at info@SalonFix.co.uk within 10 days from the date you receive your order, to advise us if you wish to return anything; then goods must be returned to us within a further 14 days from the date you have informed us.
5.2 This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer. Special order items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase. When you place an order in person at our shop for goods with a lead time and make full or partial payment you have entered a contract with us to supply. You cannot usually cancel such orders. Your statutory rights are not affected.
5.3 The cost of returning unwanted goods is your responsibility. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If you change mind after we processed your order you should still take the delivery then follow our returns guidance; if however you refuse delivery on arrival without our consent, the courier may transport the goods back to us using premium service, you will be charged for the full return costs plus an extra £60 administration fee.
5.4 Please ensure returned goods are suitably packed for transport. Do not write on the product packaging. All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.
5.5 We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
5.6 Please note returns can take between 7-10 days to be processed and a refund issued. The delivery cost is not refundable. If you paid by credit or debit card we will only make a refund to the same card.
5.7 If you cancel the order and payment was made by credit or debit card, the 2.5% card processing fee is non refundable as it's retained by the card processing company.
5.8 Orders that are cancelled 24 hours after being placed may be charged at 25% of the value of the goods, unless there's fault on our side.

6. DAMAGED, MISSING, OR INCORRECT DELIVERY 
6.1 Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). For DAMAGED, MISSING, OR INCORRECT DELIVERY you must tell us within 24 hours of receipt.
6.2 If there is a problem with the delivered item please keep all packaging and instructions and take reasonable care of the goods.
6.3 Depending on the nature of the damage, we may arrange replacement of the whole unit or replaceable parts for you as soon as possible.

7. FAULTY PRODUCTS
7.1 The purchaser should inspect and test function of all products received and report to us any defect within 3 days of delivery. Any claim must clearly detail the defects and must include graphic materials (Photos/Videos) of such defects.
7.2 Depending on the nature of the defect, we may arrange replacement of the whole unit or replaceable parts for you as soon as possible.
7.3 If any goods develop faults within their warranty period, the purchaser is entitled to a repair or replacement under the terms of that warranty.
7.4 We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible.

8. CANCELLATION BY US
8.1 We reserve the right to cancel the contract between us if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area; or
8.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
8.2 If we do cancel your contract we will notify you by e-mail and will refund any sum deducted by us. We will not be obliged to offer any additional compensation for disappointment suffered.

9. ERRORS, INACCURACIES AND OMISSIONS
9.1 Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
9.2 We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.

10. LIMITATION OF LIABILITY
10.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
10.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
10.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
10.4 You expressly agree that your use of, or inability to use, our service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
10.5 In no case shall SalonFix, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

11. SEVERABILITY
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

12. THIRD-PARTY LINKS
12.1 Certain content, products and services available via our website may include materials from third-parties.
12.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
12.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

13. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

14. ENTIRE AGREEMENT
14.1 The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
14.2 These Terms & Conditions and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
14.3 Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

15. GOVERNING LAW
These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales and we and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

16. CHANGES TO Terms & Conditions
16.1 You can review the most current version of the Terms & Conditions at any time at this page.
16.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

17. CONTACT INFORMATION
Any notice or questions about the Terms & Conditions should be sent to us at info@SalonFix.co.uk.